REPLAY

REPLAY Guide

sign in on hellolive website or app → MY BOX → REPLAY→ Click 'Replay' button

*'REPLAY' button is visible after REPLAY opens. Please check the detailed information page of each product.

*Streaming is available within the viewing period.

*REPLAY is only available to watch in case of purchasing products that include REPLAY.

FAQ

1. How long can I watch REPLAY?

The viewing period of each REPLAY depends on the product you purchased. Please check the detailed information page of each product.

2. How can I set subtitles?

3 dots button on the bottom right corner of the screen → set language

*Subtitles for REPLAY depend on product you purchased. Please check the detailed information page of each product.

3. I can't play REPLAY

• If you tried it on website(mobile web, PC web both) which is not Chrome, there is a high probability of an error. Please try again with Chrome browser.

• hellolive app doesn't support tablets. On tablets, some functions may not work. Please watch it on mobile or PC.

• If your current region is Indonesia, it may not work due to the video system we're using has been blocked in some areas of Indonesia. Please use VPN and set your region to another place except for Indonesia.

• Due to the request of content providers, some REPLAY plays only on the web or app. Please check the detailed information page of each product.

4. Cancellation/Refund

Cancellation/Refund caused by personal reasons are not available to respect the rights of content creators and event preparation.

*It is only available for the reason of the unusual play environment of the video.

Customer Service

If you have any suggestions or inquiries, please contact us via email ([e-mail]). We will reply after confirmation within 24 hours during the business days.

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