# REPLAY

### REPLAY Viewing Guide

Log in to the website or app → Go to **MY BOX** → Click on the purchased event → Watch **REPLAY**

* REPLAY will be prepared immediately after the live broadcast and will be available once it opens.
* Please check the specific event detail page for the REPLAY opening schedule and viewing period.
* Streaming is available during the designated viewing period.

***

### **FAQ**

<mark style="background-color:blue;">Q1.</mark> <mark style="background-color:blue;"></mark><mark style="background-color:blue;">**What is the REPLAY viewing period?**</mark>\
A1. The REPLAY viewing period varies depending on the product you purchased. Please check the event’s product detail page for specific information.\
\ <mark style="background-color:blue;">Q2</mark><mark style="background-color:blue;">**. I can't play the REPLAY.**</mark>\
A2-1. If you are using a mobile web browser or a website browser other than Chrome, the REPLAY may not work properly. Please use **Chrome** for optimal playback.\
A2-2. The hellolive app does not officially support tablet devices. Some features may not work properly on tablets, so we recommend viewing via a smartphone or through the website.\
\ <mark style="background-color:blue;">**Q3. What is the cancellation and refund policy?**</mark>\
A3. For smooth service operation and to respect the rights of content holders,\
hellolive does not accept cancellations or refunds for content or cubes purchased due to personal reasons. We kindly ask for your understanding.

\**Cancellation and refund are only possible if the content cannot be played properly.*

***

### **Customer Support**&#x20;

**If you have any questions, please contact us via chat or email.**

* **Email**: <cs@hellolive.tv>
* **Response time:** Within 24 hours on business days (excluding weekends)


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