Privacy Policy
1.Introduction
We, Amond Inc. (“Amond ,” “we,” “us,” or “our”), believe your privacy is important in our service 'hellolive'.
To fulfill our commitment to respecting and protecting your privacy, we will adhere to the following principles:
We will inform you of the personal information that will be collected, and, where appropriate seek your consent to collect, process, use, or disclose your personal information.
We will identify the purposes for which we will collect and further process your personal information.
We will only collect information that is necessary to carry out the identified purposes of use.
We will use or disclose your personal information only for the purposes for which it has been collected, except with your consent, or as required or permitted by applicable law, and we will retain your information only as long as necessary to fulfill those purposes.
We will implement appropriate technical and organizational measures to protect your personal information.
We will make our policies and practices for the handling of your personal information as transparent as is reasonably possible.
You will have access to your personal information and will be able to correct your personal information as appropriate in accordance with your rights under applicable law.
We will be accountable to you. We are interested in hearing your opinion regarding our compliance with these principles, this Privacy Policy, and applicable laws.
2. Scope of This Privacy Policy
This Privacy Policy explains how Amond will process and safeguard your personal information, and the rights and choices you have with respect to your personal information. This Privacy Policy applies to: personal information you provide us when you use the Amond communication app (“hellolive App”), optional services made available within the 'hellolive' App, and other apps that integrate with or work in conjunction with the 'hellolive' App (collectively “Apps”); personal information we collect when you visit websites maintained by us relating to our Apps (“Websites.” Apps and Websites are collectively referred to as “Services”); and personal information about you provided by other users of the Service. For the purpose of this Privacy Policy, Amond is the controller.
The current version of this Privacy Policy is accessible at platform: 'hellolive' apps and website https://hellolive.tv.
3. Types of Personal Information We Collect
a. What Personal Information Does Amond Collect?
When you create an account and use Services, 'hellolive' collects, uses, and transfers the following types of information:
i. Information Concerning Your Account
When you create an 'hellolive' account in order to access the Services (an “Account”), 'hellolive' will ask you to provide your email address. We may also use your registered email address to provide you important information about Services.
ii. Device Information and Access Logs When You Use Our Service
When you use Services, we may obtain and maintain certain electronic identification or log data that is automatically provided by your device such as: device type, OS type, IP address, browser information including type and language settings, device identifier, cookie data, advertising identifier or mobile application identifier.
This information is necessary as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of, or abuse of, Services, as well as to provide you with customized options, and optimize the Service for your device. Also, please note that a third party advertising identifier may be associated with your Account through our internal identifier.
b. What Other Information Might Amond Collect?
i. Contact Information for Promotional Events and Customer Surveys [OPTIONAL]
If you choose to participate in promotional events or surveys that 'hellolive' offers from time to time, we may request your contact details (e.g., your name, mailing address, phone number) in order to confirm your participation eligibility, enable you to fill out questionnaires, and to deliver any prizes you may win, and otherwise administer the event.
ii. Payment Information [OPTIONAL]
If you choose to purchase an Additional Service or use a fee-based Additional Service and pay for such Additional Service by a means other than in-app purchases via iTunes or Google Play, we may engage a third party service provider to collect and process your credit card information. We will use your credit card information only to process your purchase or use our fee-based service. Please note that we will not retain your credit card information beyond the period necessary to facilitate the relevant payment. Your credit card settlement will be handled by appropriate third party payment agencies.
4. How We Use and Handle Your Information
a. How Does Amond Use My Information?
To provide Services and any Additional Services, hellolive , as a data controller or joint data controller, uses your personal information for the following purposes in accordance with this Privacy Policy:
■ for developing, providing, and improving our Services:
to provide Services and any Additional Services to you and to allow you to transmit your user-generated content to other Amond users;
to allow you to use your Account on multiple devices and transfer your Account to another device;
to help you find people you know that are already 'hellolive' users so that you can connect using 'hellolive' and, subject to your prior agreement, to allow other 'hellolive' users to connect with you;
to respond to requests you may make to use Additional Services;
to enable us to provide customer support, and to respond effectively to your inquiries and claims;
to conduct user surveys;
to notify you of any other important information regarding Services and any Additional Services, if necessary;
to identify winners of promotional contests, to send gifts to those winners, and to deliver purchased products and services;
to aggregate anonymized statistical data regarding Services and any Additional Services;
to comply with applicable laws or legal obligations;
■ for maintaining the security of Services or preventing unauthorized use:
to verify your identity;
to monitor, detect and deter unauthorized or fraudulent use of, or abuse of, Services;
to verify yourself or to notify you in case any unauthorized use occurred;
■ for personalization or advertisement delivery:
to improve and/or optimize Services and any Additional Services; and
to measure the effectiveness of advertisements that we place on the Internet or in other media.
If, however, we provide you with more specific purpose(s) of use either at the time we ask you to provide your personal information or through other means, then such notice will take precedence over the general purposes of use stated in Section 4.a of this Privacy Policy.
In principle, we obtain your consent when we process your personal information. If, however, permitted under applicable laws, we may handle your personal information when any of the following applies:
processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which we are subject (e.g., when following the information disclosure orders based upon laws and regulations announced by government agencies);
processing is necessary in order to protect vital interests of yours or of another individual;
processing is necessary to investigate, prevent and take measures against illegal or suspected illegal acts; or
processing is necessary for the legitimate interests pursued by us or by a third party, except where such interests are overridden by your privacy related rights, interests, and freedom (including improvement of operations or systems, prevention of fraud, maintenance of security, marketing, and research performed by us).
b. How Does Amond Protect My Personal Information?
To fulfill our commitment to respecting and protecting your privacy and the confidentiality of your personal information, Amond has implemented appropriate technical and organizational security standards, including industry-standard safeguards to prevent unauthorized access or disclosure, misuse, alternation, or destruction of your information.
Because no method of electronic transmission or method of data storage is perfect or impenetrable, we cannot guarantee that your personal information will be absolutely safe from intrusion during transmission or while stored in our systems.
To help protect your privacy and confidentiality of your personal information, we also need your help. Please do not share your password with others, or use the same passwords you use for other services. Also, please notify us in the event you suspect any unauthorized use of your Account or any other breach of security via our contact.
c. Where Is My Personal Information Transmitted and Stored?
To provide Services in a reliable and responsible manner, Amond processes and stores your information on secure servers located in Korea where Amond Incorporation located. Data protection laws in the countries in which your information is processed may be different to data protection law in your country or region. There may be a possibility that the data protection level in Korea do not reach to data protection law in your country or region requires.
d. How Long Does Amond Keep My Information?
Amond retains the personal information while: your Account is active; for the length of time needed to fulfill any of the applicable purposes of use described in this Privacy Policy; or to comply with applicable laws and regulations.
We may retain your personal information following the closure or termination of your Account if retention is reasonably necessary:
to comply with applicable laws, regulations or legal obligations;
to provide and complete customer support service;
to resolve disputes between or with 'hellolive' users, for the duration of the applicable limitation period; or
to detect and deter unauthorized or fraudulent use of, or abuse of, Services.
e. Does Amond Give My Information to Third Parties?
Other than as described in this Privacy Policy and other applicable privacy policies or addendums, Amond will not provide your information to any third parties without your consent, unless we believe in good faith that we are required or permitted to do so under applicable laws.
We use the following third party cookies on the Website:
Google Analytics
5. Your Choices, Your Rights
There is a possibility that Amond may obtain personal information relating to individuals who are currently not users of Services. Please note that, regardless of whether or not you are a user of Services, you have the choices and rights set out in this section if we hold your personal information.
a. How Do I Control My Information?
Subject to applicable law (including any exemptions or derogations under such law), you may have a right to access your personal information, to have errors in your personal information rectified, to object to the processing of your personal information on legitimate grounds, data portability, etc. You can exercise some of these rights directly within the Amond App at any time. For example:
To exercise any of your other rights under applicable law, you may contact us. Upon verification of your identity, we will respond to your request within a reasonable period of time, and in accordance with relevant law. ・
If you no longer wish to use the Service or if you no longer wish to consent to hellolive ’s collection and use of your personal information, you may choose to delete your entire Account directly through the 'hellolive' App. We will delete your information in accordance with Section 4.d.
If you exercise any of your rights permitted under the applicable law through the Contact, we may charge a fee taking into account the administrative costs of responding to the request, in accordance with the procedures defined separately.
Amond Inc.
Attn: Privacy Policy
648 Samsung-ro
Gangnam-gu, Seoul (06043), KOREA
c. Changes to This Privacy Policy
We may modify our Privacy Policy from time to time for various reasons including to improve our privacy practices, to reflect changes to our Service, and to comply with relevant laws. This Privacy Policy was last updated on June, 2023. (ver.3.0)
When we make any material changes to our Privacy Policy, we will notify you on our Services, or by other reasonable means. We encourage you to review changes carefully. If you agree to the changes, then please continue to use our Service. If, however, you do not agree to any of the changes and you no longer wish to use our Services, you may choose to close your Account. Continuing to use our Services after a notice of changes has been communicated to you or published on our Services constitutes your acceptance of the changes and consent to the modified Privacy Policy. We seek your consent when applicable law requires.
6. Ver.3.0.
Last updated