LIVE

hellolive LIVE is available on both PC and mobile, and follows a one account, one device viewing policy. For a smoother streaming experience, please review the following information!

How to Enter the LIVE

You can enter the live stream starting 30 minutes before it begins! Choose one of the following methods to enter:

1. Via the Website

• Home > Click the "Enter" button on the [ON AIR] event poster

• Click “Enter Live.”

1. Via MY BOX

• Log in > MY BOX → Purchased Ticket → LIVE

• Click the “Enter” button on your LIVE ticket

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Checklist for Stable Live Streaming

To enjoy an uninterrupted and immersive live stream, please check the following in advance:

1. Use the latest version of the app

• Make sure your mobile app is updated to the latest version.

1. Check the recommended system requirements

• Ensure your device and network are in optimal condition.

[Recommended System Requirements]

• Network: Stable wired internet / Wi-Fi / LTE+ with at least 20Mbps

• PC: Mac OS 10.12+ / Windows 10+

• Mobile: iOS 15.5+ / Android 6+

• Browser: Chrome 70+

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Real-Time Translation & Chat Service

1. Subtitles Available

• Real-time subtitles are provided in Korean, Japanese, Chinese, English, and more!

• Tap the subtitle button on the top right corner of the screen to select your preferred language.

• Please note that subtitles are generated via AI translation and may not always be accurate.

1. Chat Translation

• Click on a foreign language chat message to see the automatic translation in your selected language.

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FAQ

Q1. I encountered an error during the live stream,

A1. Please try restarting the app or browser and reconnecting. Also, check whether your device and network meet the recommended system requirements.

Q2. I want to watch on a bigger screen, like an iPad or a TV.

A2. You can watch via PC or connect your device to a TV using an HDMI cable.

Q3. What is the cancellation·refund policy?

A3. If the live stream is canceled or postponed for more than 24 hours, a refund is available within 7 days. Refunds are not available for personal reasons or a change of mind. Please note that the event may be subject to change due to unavoidable circumstances such as artist conditions, technical issues, or natural disasters. We appreciate your understanding.

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Customer Support

If you have any questions, please contact us via chat or email.

• Email: [e-mail]

• Response time: Within 24 hours on business days (excluding weekends)