> For the complete documentation index, see [llms.txt](https://amondinc.gitbook.io/hellolive/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://amondinc.gitbook.io/hellolive/eng/goods-1.md).

# DIGITAL GOODS

### **How to download Digital Goods**

**Web/App Login→ MY BOX → Download → Click download icon-> Click check mark-> Save**

⚠️ Please check the download period indicated in the pop-up window.

![How to download via App](/files/Yn8jV9Zu8NJTnQOkS5jS)

![How to download via Web](/files/JSPyIhJq08iUM3fp0GWB)

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### **FAQ**

<mark style="background-color:purple;">**Q1. I purchased digital goods, but it says “Preparing.” When will I be able to download them?**</mark>\
**A1**. The digital goods are currently being prepared—please wait a little longer. The download start date may vary depending on the item.\
Be sure to check the product detail page for the scheduled release date.

<sup><mark style="color:purple;">**\*Once the goods are available, you'll be notified via mobile app push and email.**<mark style="color:purple;"></sup>

<mark style="background-color:purple;">**Q2. What is the cancellation and refund policy?**</mark>\
**A2**. To ensure smooth service operations and respect the rights of content holders, hellolive does not accept cancellations or refunds for purchases due to personal reasons. However, if content delivery is indefinitely delayed or canceled, your purchased cubes will be refunded.

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### **Customer Support**&#x20;

**If you have any questions, please contact us via chat or email.**

* **Email**: <cs@hellolive.tv>
* **Response time:** Within 24 hours on business days (excluding weekends)