> For the complete documentation index, see [llms.txt](https://amondinc.gitbook.io/hellolive/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://amondinc.gitbook.io/hellolive/eng/error.md).

# APP ERROR

### ⚠️ In case of error when you use the app, please follow the guide below

✔ Did you update the app to the latest version? If you didn't, there is a high probability of an error. Please check the store for updates.

✔ Do your device and network follow the System Environment Requirements below? 

✔ LIVE, REPLAY, GOODS are also available on the mobile web version of hellolive. (ONLY Chrome)

<mark style="background-color:red;">**System Environment Requirements**</mark>

**Network:** Stable wired internet or Wi-Fi, or LTE+ with a 20 Mbps or higher speed\
**PC**: Mac OS 10.12+/Windows 10+\
**Mobile:** iOS 15.5+ / Android 6+\
**Browser:** Chrome 70+&#x20;

If the same problem continuously occurs, contact to customer centre(<hello@amond.io>).

If the app is not the latest version, there is a high probability of an error. Please check the store for updates.

If a problem occurs, close the app and run it again.

If it still doesn’t work, please change the settings of your mobile device.

### ⚠️ Unable to launch the app?

#### **1. Clear cache and data (Android)**

Settings → Application → hellolive → Storage → Clear cache and data

**2. Advertising ID Reset (Android)**

Delete hellolive app → Settings → Google → Ads → Reset advertising ID → OK → Download hellolive app

### **Customer Center**

If you have any suggestions or inquiries, please contact us via email (<cs@hellolive.tv>). \
We will reply after confirmation within 24 hours on weekdays.