# APP ERROR
### ⚠️ In case of error when you use the app, please follow the guide below
✔ Did you update the app to the latest version? If you didn't, there is a high probability of an error. Please check the store for updates.
✔ Do your device and network follow the System Environment Requirements below?
✔ LIVE, REPLAY, GOODS are also available on the mobile web version of hellolive. (ONLY Chrome)
**System Environment Requirements**
**Network:** Stable wired internet or Wi-Fi, or LTE+ with a 20 Mbps or higher speed\
**PC**: Mac OS 10.12+/Windows 10+\
**Mobile:** iOS 15.5+ / Android 6+\
**Browser:** Chrome 70+
If the same problem continuously occurs, contact to customer centre().
If the app is not the latest version, there is a high probability of an error. Please check the store for updates.
If a problem occurs, close the app and run it again.
If it still doesn’t work, please change the settings of your mobile device.
### ⚠️ Unable to launch the app?
#### **1. Clear cache and data (Android)**
Settings → Application → hellolive → Storage → Clear cache and data
**2. Advertising ID Reset (Android)**
Delete hellolive app → Settings → Google → Ads → Reset advertising ID → OK → Download hellolive app
### **Customer Center**
If you have any suggestions or inquiries, please contact us via email (). \
We will reply after confirmation within 24 hours on weekdays.
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