Shipping Policy

Origin and Shipping Fees

All items will be shipped from South Korea.

[Domestic shipping]

Standard Shipping Fee : 3000 KRW (Fees may vary based on real-time exchange rates if paid in other currencies)

Free Shipping: Orders over 200,000 KRW qualify for free shipping.

[Shipping to overseas]

The shipping fee depends on your destination and package weight.

To determine the shipping fee, add items to your cart and fill out your address. Our system will automatically display your shipping fee.

Shipping Duration

[Domestic Shipping]

CJ Logistics Corporation :

Typically takes 2-5 business days for delivery. Delivery times may vary depending on the destination.

[International Shipping]

EMS :

Typically takes 3-7 business days for delivery. Delivery times may vary depending on the destination.

Change delivery address

• Payment Completed : You can modify the shipping address directly in My Box.

• Processing for Shipment : Contact customer service to confirm if address changes can be made.

Addresses cannot be changed if it results in a change in shipping fees.

Pre-Order Sales

For pre-order items, shipping will occur according to the scheduled shipping date. Please verify the expected shipping date for pre-order items.

Custom Duty / Tax

• Customs duties and taxes are not included in our prices. Additional taxes and fees may apply according to your country's customs and tax policies, and we are not responsible for these additional charges. Please check your country's customs policies before purchasing.

• Refunds are not available for returns due to unpaid or refused customs duties. Additional customs and return fees incurred during the shipping and return process are the responsibility of the customer.

Shipping Delays

• Shipping may be delayed during special seasons such as Black Friday, holidays, etc.

• There may also be shipping delays if your package is subjected to customs clearance.

Shipping Issue

• If your package cannot be delivered due to issues such as absence of the addressee, insufficient or wrong address, we cannot refund. We will reach out to you, but please note that we will not be able to take responsibility for the packages. Shipping fee will not be covered by us, and the customer will be charged the return shipping fee. Customers should check tracking results regularly and try not to miss the delivery.

• The issue from the local shipping company needs to be addressed directly with the local shipping company.

Damaged / Missing / Wrong Items

• If the product is damaged, missing, or incorrectly delivered, please keep the product and all packaging materials until the claim is resolved.

• Claims can be submitted within 7 days from the delivery date.

• For all claims, an unboxing video including a clear view of shipping package is required. Details are available in Claim Policy.

Use of Forwarding Service Provider Addresses

Using forwarding service provider addresses is not restricted; however, compensation is not provided for the following issues when using such addresses.

• Delayed shipping

• Damaged / Missing / Wrong item(s)

• etc.

For compensation for the above reasons, please contact the shipping agency / forwarding service provider that you used.

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