> For the complete documentation index, see [llms.txt](https://amondinc.gitbook.io/hellolive/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://amondinc.gitbook.io/hellolive/eng/cube.md).

# Payment·Refund·Cube

### Payment of hellolive

\[payment on mobile app]

Charge Cube and purchase products with Cube

\[payment on website]

1\) Charge Cube and purchase products with Cube

2\) Without charging Cube, purchase products with credit card.

### Cube Guide

* Cube is a currency for enjoying all contents offered on hellolive platform.
* Once you charge Cube, you don't need to repeatedly pay for each content purchase and enjoy contents easily.
* Cube is available in all hellolive platform(Android, iOS, Web).
* Cube is valid for 10 years after charging.

### How to charge Cube

You can charge cube in web and app both.

* on mobile app: sign in → MENU → Recharge Cube
* on website: sign in → Profile image → Recharge Cube

\*Please make sure, in case of mobile app charging, only In-App purchase through Google/Apple app store is possible.

### Difference between Cube's price of website and app

Cube prices are different because each platform(website, mobile app store) has a different payment fee policy. Since the payment fees for Google and Apple's App Store are high, it is relatively inexpensive to purchase on the website.

### Cancellation/Refund

Cancellation/Refund caused by personal reasons are not available to respect the rights of content creators and event preparation. So please purchase carefully.

:warning: It is only available when the event has been cancelled or postponed and contents has not been served properly.

### **Customer Centre**

If you have any suggestions or inquiries, please contact us via email (<cs@hellolive.tv>). \
We will reply after confirmation within 24 hours on weekdays.&#x20;