# Payment·Refund·Cube ### Payment of hellolive \[payment on mobile app] Charge Cube and purchase products with Cube \[payment on website] 1\) Charge Cube and purchase products with Cube 2\) Without charging Cube, purchase products with credit card. ### Cube Guide * Cube is a currency for enjoying all contents offered on hellolive platform. * Once you charge Cube, you don't need to repeatedly pay for each content purchase and enjoy contents easily. * Cube is available in all hellolive platform(Android, iOS, Web). * Cube is valid for 10 years after charging. ### How to charge Cube You can charge cube in web and app both. * on mobile app: sign in → MENU → Recharge Cube * on website: sign in → Profile image → Recharge Cube \*Please make sure, in case of mobile app charging, only In-App purchase through Google/Apple app store is possible. ### Difference between Cube's price of website and app Cube prices are different because each platform(website, mobile app store) has a different payment fee policy. Since the payment fees for Google and Apple's App Store are high, it is relatively inexpensive to purchase on the website. ### Cancellation/Refund Cancellation/Refund caused by personal reasons are not available to respect the rights of content creators and event preparation. So please purchase carefully. :warning: It is only available when the event has been cancelled or postponed and contents has not been served properly. ### **Customer Centre** If you have any suggestions or inquiries, please contact us via email (). \ We will reply after confirmation within 24 hours on weekdays. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://amondinc.gitbook.io/hellolive/eng/cube.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.